Shipping & Returns

Shipping Policy:

Suggestion: It is wise to charge a restocking/processing fee on returns because first of call you had to pay a processing fee on the credit card transaction. Secondly, it takes time, effort, and paperwork to process returns.

Returns, Refunds and Exchanges Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

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1. Please email Service@unisusasupportcenter.com to request a refund and we will assign you an RMA #.

2. Mail your returned item to:

Universal Space USA Support Center
Parts and Service
13455 Noel Rd Ste1000
Dallas, Tx 75240

3. Include in your package a RMA form stating the reason for your return.

Return Exceptions

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.